Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how jperya ("we", "us", "our", "Company") collects, uses, processes, discloses, and protects personal information obtained from users ("you", "your", "Player") of our online gaming platform located at https://jperya.cam and related services (collectively, the "Services").

jperya is committed to protecting your privacy and ensuring the security of your personal information in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, Philippine Amusement and Gaming Corporation (PAGCOR) regulations, and other applicable Philippine and international data protection laws.

By accessing or using jperya Services, creating an account, or providing personal information to us, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with this Policy, you must immediately cease using our Services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a jperya account or use our Services, we collect personal information that you voluntarily provide, including:

• Account Registration Information: Full name, date of birth, gender, email address, mobile phone number, residential address, username, and password
• Identity Verification Documents: Government-issued identification (passport, driver's license, national ID, voter's ID), proof of address documents, and selfie photographs for identity verification
• Financial Information: Payment method details (GCash account, Maya account, bank account information, cryptocurrency wallet addresses), transaction history, deposit and withdrawal records
• Communications: Content of messages sent through customer support channels, chat logs, email correspondence, and feedback submissions
• Responsible Gaming Information: Self-exclusion preferences, deposit limits, loss limits, and other responsible gaming tool settings

2.2 Information Automatically Collected

When you access jperya Services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (IP address, MAC address)
• Usage Data: Pages visited, games played, betting history, login timestamps, session duration, click patterns, navigation paths
• Location Data: Approximate geographic location based on IP address to verify compliance with jurisdictional restrictions
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies as detailed in our Cookie Policy

2.3 Information from Third Parties

We may receive information about you from third-party sources including:

• Payment processors providing transaction verification and fraud prevention data
• Identity verification services confirming your identity and age
• Credit reference agencies for affordability and risk assessment purposes
• Marketing partners where you have consented to share information
• Social media platforms if you choose to register using social login features

3. How We Use Your Information

jperya processes your personal information for the following lawful purposes:

Purpose	Legal Basis
Account creation, authentication, and management	Contract Performance
Processing deposits, withdrawals, and financial transactions	Contract Performance
Identity verification and age verification (21+ requirement)	Legal Obligation
Fraud prevention, security monitoring, and platform integrity	Legitimate Interest
Compliance with PAGCOR regulations and Philippine laws	Legal Obligation
Customer support and responding to inquiries	Contract Performance
Responsible gaming monitoring and intervention	Legitimate Interest / Legal Obligation
Marketing communications about promotions and new features	Consent (with opt-out option)
Platform improvement, analytics, and user experience optimization	Legitimate Interest
Dispute resolution and legal proceedings	Legitimate Interest / Legal Obligation

3.1 Specific Use Cases

Regulatory Compliance: We use your information to comply with anti-money laundering (AML) regulations, counter-terrorism financing (CTF) requirements, PAGCOR reporting obligations, and tax laws. This includes maintaining transaction records, filing suspicious activity reports, and cooperating with regulatory audits.

Fraud Detection: We analyze betting patterns, transaction behavior, device fingerprints, and account activity to identify and prevent fraudulent activities, bonus abuse, collusion, and other forms of gaming misconduct.

Responsible Gaming: We monitor player behavior for signs of problem gambling, enforce self-exclusion requests, apply deposit and loss limits, and provide reality checks and intervention when concerning patterns emerge.

4. Information Sharing and Disclosure

jperya does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following limited circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, Maya, bank partners, cryptocurrency payment gateways)
• Identity verification and KYC service providers
• Cloud hosting and data storage providers
• Customer support platform providers
• Marketing and analytics services
• Game providers and live dealer studios

These service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

4.2 Legal and Regulatory Authorities

We disclose personal information to government agencies, law enforcement, regulators, and courts when required by law or when we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or regulatory requirements
• Cooperate with PAGCOR investigations and audits
• Report suspicious transactions under AML/CTF laws
• Protect the rights, property, or safety of jperya, our users, or the public
• Enforce our Terms and Conditions or investigate violations

4.3 Corporate Transactions

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to the successor entity, subject to this Privacy Policy and applicable data protection laws.

4.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when participating in co-branded promotions or electing to share information through social media integrations.

5. Data Security Measures

jperya implements comprehensive technical, physical, and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction:

5.1 Technical Security

• Encryption: All data transmissions are protected using 256-bit SSL/TLS encryption. Sensitive data at rest is encrypted using industry-standard algorithms
• Access Controls: Role-based access controls limit employee access to personal information on a need-to-know basis
• Authentication: Multi-factor authentication options protect account access. Strong password requirements are enforced
• Network Security: Firewalls, intrusion detection systems, and regular security audits protect our infrastructure
• Data Segregation: Player funds and personal information are stored in segregated, secure databases separate from operational systems

5.2 Organizational Security

• Regular employee training on data protection and privacy best practices
• Confidentiality agreements binding all employees and contractors
• Incident response procedures for data breach detection and mitigation
• Regular third-party security audits and penetration testing
• Data protection impact assessments for new processing activities

While we implement robust security measures, no system is completely immune to security breaches. In the event of a data breach affecting your personal information, we will notify you and relevant authorities as required by the Data Privacy Act of 2012 and other applicable laws.

6. Data Retention

jperya retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements:

• Active Accounts: Personal information is retained for the duration of your account's active status
• Closed Accounts: Following account closure, we retain information for seven (7) years to comply with PAGCOR record-keeping requirements, tax laws, and anti-money laundering regulations
• Transaction Records: Financial transaction records are maintained for ten (10) years as required by Philippine banking and financial regulations
• Marketing Data: Marketing preferences and communications are retained until you withdraw consent or for three (3) years following last engagement
• Legal Disputes: Information relevant to ongoing legal proceedings is retained until final resolution plus applicable statute of limitations periods

After applicable retention periods expire, we securely delete or anonymize personal information in accordance with our data retention schedule and secure disposal procedures.

7. Your Privacy Rights

Under the Data Privacy Act of 2012 and related regulations, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of whether we process your personal information and obtain a copy of the personal information we hold about you. You can access most information through your account dashboard or by submitting a data subject access request.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings or by contacting customer support.

7.3 Right to Erasure

You may request deletion of your personal information, subject to our legal obligations to retain certain information for regulatory compliance, fraud prevention, and legal proceedings. Requests must be submitted through our data protection contact.

7.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You can opt out of marketing communications at any time by clicking unsubscribe links in emails or adjusting preferences in your account settings.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, machine-readable format and transmit it to another controller where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on consent, you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before withdrawal.

7.7 Exercising Your Rights

To exercise any privacy rights, contact our Data Protection Officer at [email protected] with subject line "Privacy Rights Request". We will respond to verified requests within thirty (30) days as required by law. You also have the right to lodge complaints with the National Privacy Commission of the Philippines.

8. Cookies and Tracking Technologies

jperya uses cookies, web beacons, and similar tracking technologies to enhance user experience, analyze platform usage, and deliver personalized content. Cookies are small text files stored on your device that enable us to recognize your browser and remember preferences.

Types of Cookies We Use:

• Essential Cookies: Necessary for platform functionality, authentication, and security. These cannot be disabled
• Performance Cookies: Collect anonymous usage data to improve platform performance and user experience
• Functionality Cookies: Remember your preferences, language settings, and customization choices
• Analytics Cookies: Help us understand how users interact with our platform through tools like Google Analytics
• Marketing Cookies: Deliver targeted advertising and track campaign effectiveness (used only with consent)

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may impact platform functionality. For detailed information, refer to our separate Cookie Policy.

9. International Data Transfers

jperya primarily processes data within the Philippines. However, some of our service providers may be located outside the Philippines, necessitating international data transfers. When we transfer personal information internationally, we ensure adequate safeguards are in place through:

• Standard contractual clauses approved by regulatory authorities
• Verification that recipient countries provide adequate data protection standards
• Binding corporate rules for intra-group transfers
• Your explicit consent where required

We ensure that all international transfers comply with the Data Privacy Act of 2012 and National Privacy Commission guidelines on cross-border data transfers.

10. Children's Privacy

jperya Services are intended exclusively for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from individuals under 21. Our age verification procedures are designed to prevent underage access. If we become aware that we have inadvertently collected information from someone under 21, we will promptly delete such information and close the associated account. Parents or guardians who believe their child has provided information to jperya should contact us immediately at [email protected].

11. Changes to This Privacy Policy

jperya reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, Services, legal requirements, or regulatory obligations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this Policy
• Notify registered users via email to their registered email address
• Display a prominent notice on the jperya platform
• Request renewed consent where required by law

Your continued use of jperya Services after notification of changes constitutes acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically. Previous versions of this Policy are available upon request.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or jperya's data protection practices, please contact:

Data Protection Officer
jperya Online Gaming Platform
Email: [email protected]
Subject Line: Privacy Inquiry

We aim to respond to all privacy-related inquiries within thirty (30) days. For urgent security concerns, please mark your communication as "Urgent - Security Issue".

Complaints to Regulatory Authority:
If you are unsatisfied with our response to your privacy concerns, you have the right to lodge a complaint with:
National Privacy Commission
5th Floor, Philippine International Convention Center
Vicente Sotto Street, Pasay City 1300 Metro Manila
Email: [email protected]
Website: privacy.gov.ph